Airport Genie is a new service offering speed, comfort and care for customers using Dublin Airport. Airport Genie saves you time by allowing you to access security through the fast track boarding gate, offers you the comfort of the executive lounges and provides extra care for passengers requiring a helping hand through the airport.
What is the difference between Airport Genie and Airport Club?
Airport Club is a loyalty club for frequent customers of Dublin Airport. Customers pay a membership fee per year (starting at €150) to join the Airport Club and are then entitled to certain services at Dublin Airport. Airport Genie provides services at Dublin Airport on a per trip basis with the customer able to choose what services they require on each trip and then paying for those services only. There is no membership with Airport Genie.
Airport Club members will be able to avail of a 25% discount on AiportGenie.com for the Genie Speed service by entering their membership number in the Voucher Code box after they have selected the Genie Speed option and clicked on the "Next" button.
Yes. On the Confirmation page you will have the option to deliver your voucher(s) immediately if your booking is more than 72hrs prior to your flight departure. If you have more than one person on your booking ALL vouchers will be delivered. By selecting this option you will not be entitled to a refund. If your booking is less than 72hrs prior to your flight then your voucher(s) will be delivered immediately without the need to select this option.
Yes. At the “Enter Details” page there is an option to “Disable SMS Alerts” for this booking. Your mobile number is still required to complete the booking and is used purely for customer care purposes..
Worried about too many people purchasing Airport Genie Fast-Track, creating a queue at this entrance?
Airport Genie customers can access the Fast-Track channel if they have purchased this service. However, there is a maximum capacity allowed per hour which restricts the possibility of queues at this channel. Due to ever changing passengers number however we cannot guarantee there will not be a queue at any particular time.
What if I do not have access to the internet when I wish to make a booking?
You can call the AirportGenie team on 01 944 2020 and they will take your booking details and payment type. Calling outside Ireland? Then dial +353 1 944 2020.You will only get a voucher to a valid email address which can be printed at the Airport using the Surfbox facilities in either Terminal.
For security and operational reasons, you will receive your AirportGenie voucher 72 hours before your departing/arriving flight. The voucher will be attached to the email in a PDF format which you must print and bring with you to the airport for validation against services received. Please note that if your booking within 72 hours, you will receive your voucher immediately.
I haven't received my voucher via email 72hrs prior to departure. What am I supposed to do?
You can call our help team on 01 944 2020 and they will send the voucher to you or you can go onto www.airportgenie.com and retrieve the booking and email the voucher to yourself again. Calling outside Ireland? Then dial +353 1 944 2020.
It is not possible to change or amend a booking online but some changes may be permitted by phone. Please call our customer support at the following number 01 944 2020 to discuss your options. Calling outside Ireland? Then dial +353 1 944 2020. The following changes might be permitted, according to their availibility: date, time, flight number and contact details.
You can cancel your booking online - Go on www.airportgenie.com and go on the "manage my booking" page to cancel. You can also cancel by phone by calling our Customer Support Desk on 01 944 2020. Calling outside Ireland? Then dial +353 1 944 2020.
It’s a bit of extra time. It’s peace of mind. It’s knowing that you won’t get stuck in a queue at the Boarding Pass Check Area when transiting into the Passenger screening area. Your voucher allows you to go through the Fast Track entrance skipping the queue at the security entrance, after which you will join a security lane situated adjacent to the Fast Track entry point - so you can spend more time relaxing before your flight, avoiding any delays that may occur at the normal Boarding Pass Check Points.
For Terminal 1, the Executive Lounge is located after passengers screening in the upper pavilion of the 300 Gates area - formaly known as Pier B - and can be accessed by lift or stairs adjacent to the Gate Clock Bar and Wrights of Howth. For Terminal 2, the Executive Lounge is located on the bridge link between both terminals - airside.
Please note that for US flights the Lounges are located before CBP (Customs and Border Protection). If you go through CBP then you will not be able to access the Lounges.
Do the Airport Genie Attendants speak any other languages?
If you or your relative(s) do not speak English, our Airport Genie Attendants can assist you in the following languages: Polish - Lithuanian - Russian - French- Spanish. Please note that will depend on the availability of the attendant and can not be guaranteed.
If you require the use of a wheelchair to transit Dublin Airport please be advised that Airport Genie can not provide this service. In order to pre book the use of a wheelchair and PRM (Persons with reduced mobility) services please click here
Free Tea & Coffee offer is only available with the purchase of a Airport Genie Fast-Track. This offer is not subject to purchasing Family Care, Welcome, Lounge, Chaperone or Connect. Voucher must be presented in the outlets listed on the voucher at time of payment. Voucher valid for day of use only. No cash alternative can be issued. Subject to terms and conditions from SSP. Outlets include The Slaney, Flutes, Burger King, The Angels Share, Soho Coffee, Caviar House Upper Crust