Airport Genie is a new service offering speed, comfort and care for customers using Dublin Airport. Airport Genie saves you time by allowing you to access security through the fast track boarding gate, offers you the comfort of the executive lounges and provides extra care for passengers requiring a helping hand through the airport.
The opening times for each service by Airport Genie are as follows:-
5am > 9pm
6am > 7pm
6am > 11pm
6am > 11pm
6am > 11pm
6am > 11pm
*The Fast Track door opens at 5am. While the service can be booked up to 2 hrs prior to flight departure the Fast track door will not be open before 5am. The Fast track door closes at 8pm in Terminal 1 and 9pm in Terminal 2.
**Attended Service can be booked up to 48hrs prior to flight departure/arrival
What is the difference between Airport Genie and Airport Club?
Airport Club is a loyalty club for frequent customers of Dublin Airport. Customers pay a membership fee per year (starting at €150) to join the Airport Club and are then entitled to certain services at Dublin Airport. Airport Genie provides services at Dublin Airport on a per trip basis with the customer able to choose what services they require on each trip and then paying for those services only. There is no membership with Airport Genie.
Airport Club members will be able to avail of a 25% discount on AirportGenie.com for the Genie Speed service by entering their membership number in the Voucher Code box after they have selected the Genie Speed option and clicked on the "Next" button.
Yes. On the Confirmation page you will have the option to deliver your voucher(s) immediately if your booking is more than 72hrs prior to your flight departure. If you have more than one person on your booking ALL vouchers will be delivered. By selecting this option you will not be entitled to a refund. If your booking is less than 72hrs prior to your flight then your voucher(s) will be delivered immediately without the need to select this option.
Yes. At the “Enter Details” page there is an option to “Disable SMS Alerts” for this booking. Your mobile number is still required to complete the booking and is used purely for customer care purposes..
Worried about too many people purchasing Airport Genie Fast-Track, creating a queue at this entrance?
Airport Genie customers can access the Fast-Track channel if they have purchased this service. However, there is a maximum capacity allowed per hour which restricts the possibility of queues at this channel. Due to ever changing passengers number however we cannot guarantee there will not be a queue at any particular time.
What if I do not have access to the internet when I wish to make a booking?
Booking online is the fastest way to make your booking. Our customer care team operate limited hours and therefore there may be a delay in answering / returning your call. If you do make a booking over the phone, you will still need a valid email address in order to receive you voucher.
You can call the AirportGenie team on 01 944 2020 and they will take your booking details and payment type. Calling outside Ireland? Then dial +353 1 944 2020.
For security and operational reasons, you will receive your AirportGenie voucher 72 hours before your departing/arriving flight. The voucher will be attached to the email in a PDF format which you must print and bring with you to the airport for validation against services received. Please note that if your booking within 72 hours, you will receive your voucher immediately.
Apologies but it is not possible to change or amend a booking.
If you have received your vouchers then the booking cannot be cancelled.
If you have not received your vouchers then in most cases you can cancel your booking using the "Manage My booking" feature (click here). Your booking will be fully refunded. Then make a new booking with the changed details. Please be aware that at busy periods if you cancel it may not be possible to rebook for the flight time you require.
After you have checked in / dropped your bag, your voucher allows you to go through the Fast Track entrance to the security machines, thereby skipping the queue at the normal security (where your boarding card gets checked) entrance.
Please note: Passengers need to check in / bag drop in the normal way. This service does not provide any fast track service for these elements of your journey.
For Terminal 1, the Executive Lounge is located after passengers screening in the upper pavilion of the 300 Gates area - formaly known as Pier B - and can be accessed by lift or stairs adjacent to the Gate Clock Bar and Wrights of Howth. For Terminal 2, the Executive Lounge is located on the bridge link between both terminals - airside.
Please note that for US flights the Lounges are located before CBP (Customs and Border Protection). If you go through CBP then you will not be able to access the Lounges.
Do the Airport Genie Attendants speak any other languages?
If you or your relative(s) do not speak English, our Airport Genie Attendants can assist you in the following languages: Polish - Lithuanian - Russian - French- Spanish. Please note that will depend on the availability of the attendant and can not be guaranteed.
If you require the use of a wheelchair to transit Dublin Airport please be advised that Airport Genie can not provide this service. In order to pre book the use of a wheelchair and PRM (Persons with reduced mobility) services please click here
Infants (0-2 yrs) are free of charge on all Airport Genie Bundles. Children (2yrs - 17yrs) must be accompanied by an adult for all Airport Genie Bundles (including Genie Chaperone).
It is the responsibility of the customer to ensure that at the time of booking any unaccompanied passengers are 18 years of age or older on the day of travel.
Our service partner cannot deliver assisted services to unaccompanied children less than 18 years of age on the day of travel. When first meeting the customer, if the agent suspects that the unaccompanied customer is less than 18 years of age, they will ask for verification of age i.e. passport. If the customer does not wish to provide verification information, then the service provider has no option but to cancel the booking.
Free Tea & Coffee offer is only available with the purchase of a Airport Genie Fast-Track. This offer is not subject to purchasing Family Care, Welcome, Lounge, Chaperone or Connect. Voucher must be presented in the outlets listed on the voucher at time of payment. Voucher valid for day of use only. No cash alternative can be issued. Subject to terms and conditions from SSP. Outlets include The Slaney, Flutes, Burger King, The Angels Share, Soho Coffee, Caviar House Upper Crust